Privacy Policy

Last updated: June 2025

1. Who We Are

ParcelWish is operated by Parcel Wish Enterprise (Registration No. 20180336183), based in Penang, Malaysia. We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Data We Collect

We collect the following personal data when you use our website:

  • Name, email address, phone number
  • Delivery address and billing details
  • Order history and transaction records
  • Device and browser information (via cookies)

3. How We Use Your Data

Your data is used to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer service enquiries
  • Improve our website and services
  • Comply with legal obligations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Third-Party Services

We use trusted third-party services to operate our store, including:

  • Billplz — payment processing (FPX online banking)
  • Courier partners — order delivery
  • Meta Pixel — anonymous website analytics

These providers have their own privacy policies and we recommend reviewing them.

5. Cookies

Our website uses cookies to maintain your shopping cart session and for anonymous analytics. You may disable cookies in your browser settings, but some website features may not function correctly.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are kept for a minimum of 7 years for accounting purposes.

7. Your Rights

Under Malaysia's PDPA, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us via our Customer Service page.

8. Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Payment transactions are handled securely by Billplz and we do not store any banking credentials.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions, please reach out via our Customer Service page.